Return Policy

1. General
Welcome to Soovera! We aim to offer the best shopping experience. If you are not satisfied with your purchase, you may return your product in accordance with the policy below.

2. Return Period
You have 60 days from the date of delivery to request a return.
Returns requested after this period cannot be accepted.

3. Conditions for Returns
Returns are accepted under the following conditions:

• The product is unused, undamaged and in original packaging

• All accessories, manuals and parts are included

• You can provide valid proof of purchase

• Promotional or discounted items may have specific conditions, stated at the time of purchase

4. Return Procedure
To request a return, please contact our support team at info@soovera.com.

You will receive instructions and your return shipping label.

Return Address:
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China
Tel: 15314571683

Please ensure the product is safely packaged to avoid damage during transport.
Returns must be shipped using a courier service with tracking.

5. Refunds
Once the returned item has been received and inspected, we will issue your refund within 5 business days.
Refunds are issued to the original payment method.

6. Return Shipping Costs

• Return shipping costs are the responsibility of the customer.

• In case of a defective or incorrect product, Soovera will cover all return shipping costs.

7. Exceptions
For hygiene or safety reasons, certain items cannot be returned. These will be clearly stated on the product page.

8. Customer Service
For questions, please contact us:
info@soovera.com
+1 302 294 9929

Thank you for shopping with Soovera.